Refund policy
Return and Refund Policy
Effective Date: June 15, 2026
At Dad Separation Help, we want you to feel confident in your purchase and understand exactly what to expect before ordering.
🧩 Digital Products
All Dad Separation Help guides, worksheets, templates, printables, and downloads are digital products.
Because access to these products is provided immediately after purchase:
➡️ All sales of digital products are final and non-refundable.
Please read product descriptions carefully before purchasing.
If you experience a technical issue, such as:
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A broken download link
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A missing file
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Difficulty accessing your purchase
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An incorrect file being delivered
please email DadSeparationHelp@gmail.com, and we will make every reasonable effort to ensure you receive a working copy of your purchase.
By completing your purchase, you acknowledge and agree that:
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You are purchasing a non-tangible digital product.
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No physical item will be shipped for digital purchases.
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Digital products cannot be returned once delivered.
📦 Physical Products (Future Merchandise)
From time to time, Dad Separation Help may offer physical products such as apparel, mugs, books, or other merchandise.
If your order includes a physical product, the following return policy applies.
Return Window
You may request a return within 30 days of receiving your order.
Eligibility
To qualify for a return, the item must:
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Be unused and in its original condition
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Be returned in its original packaging
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Include proof of purchase or order confirmation
Starting a Return
To request a return, email:
If your return is approved, we will provide instructions for returning the item.
Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive an item that is:
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Damaged
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Defective
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Incorrect
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Missing parts
please contact us as soon as possible at DadSeparationHelp@gmail.com so we can review the issue and make it right.
Non-Returnable Items
We do not accept returns for:
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Sale or clearance items
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Gift cards
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Personalized or custom-made products
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Personal care products, where applicable
Refunds
Once we receive and inspect an approved return, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5 to 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receipt.
To qualify, the item must:
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Be unused
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Be in its original condition
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Be returned in its original packaging
💬 Questions
If you have any questions about this Return and Refund Policy, please contact us at:
We are committed to providing helpful support and responding to inquiries as quickly as possible.